FAQ
Ordering
Once you have found an item you love, select your size and click the 'Add to Bag’ button. This will add the item to your bag. Once added you will be offered the options to either view your bag or to checkout. To continue shopping, you can keep browsing through the website and adding items to your bag as above. If you have completed your shopping, click on the ‘View Bag’ button or the bag icon in the top right corner of the page. Take the time to review the item(s) in your bag - check the shoe model, size and quantity are correct. Your order 'Grand Total' will be displayed at the bottom right of the window. Once you are ready to purchase, click the ‘Go to Checkout’ button on the right of your bag. The Checkout page is where you can either sign in to your Bstore account, create a new account or checkout as a guest. If you have a Gift Voucher or Credit Note, please enter it in the textbox to the right of your cart. Please double check your account and shipping address information is all correct before you select the ‘Continue to Shipping’ button. You will then be taken to the shipping page, where your shipping method will be automatically selected (Free express shipping on orders over $120). Once you have reviewed the shipping method, you can click the ‘Continue to Payment’ button. This will take you to the payment page, where you can select your payment method and enter the relevant details. If paying with PayPal or Afterpay you will be redirected after pressing the ‘Complete Order’ button to the relevant page for payment confirmation. You can also add a separate billing address if different from your shipping address before completing your order. Please check all information is correct before selecting the ‘Complete Order’ button. Once your order has completed, your web browser will now show a page that says "Thank you for your order." This message will also include an order number for your records. In a few minutes you will receive an e-mail from us with a summary of your order. That's the hard work done, sit back and relax, we'll take it from here! Once your order has been dispatched, you will receive an email with your tracking information and a link to the postage provider's site. You can then enter your tracking number to see how your parcel is travelling!
Unfortunately we can't accept orders from outside Australia. Please contact the manufacturer of the shoe you wish to buy for your nearest stockist.
We accept credit card (Visa and Mastercard), PayPal, Afterpay and Bstore Gift Vouchers.
Yes! MBT uses a secure certificate from Let's Encrypt, one of the world's largest providers of SSL certificates. This certificate encrypts all credit card information transmitted between your computer and Braintree, our online payment gateway.
Yes, if you are paying by credit card. Give us a call on XXXX XXX XXX, we love to chat!
If you've only just placed your order, please call us immediately so we can make any changes or cancel before it is sent. If some time has passed, chances are that our warehouse ninjas have already packed and shipped your order! Please still give us a call so we can try and sort something out for you.
Please shoot us an e-mail at XXX@mbt.com.au and we will reply as soon as possible. Alternatively, give our Customer Service Team a call on XXXX XXX XXX. We are happy to help!
At MBT we make every effort to have the items you want in stock at all times. Should an item you have ordered be out of stock, we will cancel your order and refund you immediately. If one item from a larger order is unavailable, we will contact you to find out if there is an alternative option that might be suitable, otherwise, we will simply cancel and refund that item and fulfil the rest of the order.
Delivery
All of our orders are sent with Australia Post Express. If the shoes you purchase are available at our warehouse, they will be dispatched within 24 hours of purchase. If you order on the weekend or outside of business hours, your shoes will be dispatched on the next business day. If your shoes are not available at our warehouse, we have to request them from one of our stores which can add a maximum of 2 days to this process.
Yes we do.
We pride ourselves on getting your shoes to you fast. Once your parcel is in Australia Post's hands, for express shipping expect 2 - 3 business days.
Once your order has been dispatched, you will receive an email with your tracking information and a link to the postage provider’s site. You can then enter your tracking number to see when your parcel will arrive. If you do not receive your tracking information after 2 business days, please feel welcome to contact our customer service team on XXXX XXX XXX or XXX@mbt.com.au.
We offer free express shipping on orders over $120. For express shipping less than $120, a fee of $9.95 is charged.
If you’ve only just placed your order, please call us immediately on XXXX XXX XXX so we can update the address before it is dispatched. If some time has passed, chances are that our warehouse ninjas have already packed and shipped your order! If the order has shipped with Australia Post, please sign up to the MyPost tool https://auspost.com.au/mypost/ and redirect your parcel.
Returns & Exchanges
If your shoes don't fit, or for any other reason you want to return them to us, it's no problem! You have 30 days to send back your shoes to us, you can return your shoes for: 1. An exchange to a different size or style 2. A refund to your payment method.
You can return item(s) for exchange or refund by clicking here(XXX), where you will be taken to our Returns page. From here, you can enter our returns portal where you will be prompted to enter your order number and postcode before following the rest of the process. Before attaching the return postage label, follow these steps to package your item(s) for return. 1) Ensure your shoes are unworn and unused in their original packaging or shoe box. We recommend trying them on inside, on carpet. 2) Fill in a Return/Exchange form and pop it in with your return. You should receive a copy with your order, or you can download the form here. 3) Wrap your parcel up in a protective layer - turn your mailbag inside out, a shopping bag or Christmas wrap! You can then attach the return postage label to the outside of the parcel and take it to your nearest Australia Post Outlet to be scanned and sent back to our Service Centre, where we will process your refund or exchange upon receiving the item.